Case Study: Opal CS - Job Tracking Software
The Challenge
Opal CS are a provider of business to business IT Solutions, providing dedicated support for clients as well as being the only Apple Authorised Service Provider in the North East.
They have an excellent track record of providing a wide range of hardware and software systems and services to companies of all industries throughout the UK.
When they asked Komodo to build them a system to help streamline the workflow of jobs running through their workshop, we were delighted to accept the invitation.
We were really impressed with the way Komodo understood from the outset what we wanted from the system
and had some great ideas on how to get the most out of it.
Web Based Platform
Opal CS wanted a platform that would grant their engineers secure access to all necessary information relating to their jobs in an easy to use interface.
We chose a web-based interface built using Microsoft ASP.net and SQL Server, allowing maximum performance and customisation - all available through the web browser.
Real-time Information
Cutting down keystrokes and maximising engineers effective time was a key requirement of the system.
As such, we implemented a bespoke Customer Relationship Management (CRM) system to make sure all information was easily accessible and available in real time.
Engineers no longer waste time re-entering information, but instead select from centrally held records cutting keystrokes by 60%.
Job updates are immediately and automatically sent to the engineers concerned, resulting in quicker response times and increased throughput.
iPhone Enabled
Supporting businesses throughout the UK, it was essential that Opal’s engineers could access key job information wherever they were.
We agreed a bespoke iPhone enabled website was the answer. Engineers can now retrieve and update job information whilst still in the field,
streamlining the workflow and allowing real-time updates for system administrators.
Online Customer Job Tracker
When the time came for Opal to refresh their web presence, they approached Komodo to see if we could help.
We immediately recommended our custom built Content Management System (CMS), as well as a real-time online job tracking portal,
allowing customers to check on the status of their repairs day or night, without interrupting the engineer concerned.
If you would like to know more about this or any other system we have developed, please feel free to contact us.